Refunds are not accepted on fresh floral bouquets.

Refund of deposit only applies to same day cancellation on orders made on the day and before close of business.

 items such as funeral tributes, wedding bouquets, and large floral items.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please note, where items have been made or personalised for you, they are non-refundable. Because our products are perishable items we are unable to give a refund of any kind. Please be sure to confirm all items prior to purchasing.

If you need to return an item,send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.